Privacy Policy

Last Updated - November 15, 2022
General

This Privacy Policy is applicable to Epicware Solutions and the Love Our Club platform and sets out our policy on the gathering and use of information on this site and our other sites. Epicware Solutions is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. Epicware Solutions complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. Epicware Solutions does not endorse, and is not responsible for these linked websites.

To access the information and services of the club's hosted on this site, you will be asked to provide us with personal information such as your email address and name. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.

Collection Of Personal Information

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through registration and profile forms. We also may ask you to provide additional information such as your bank account or credit card information if you wish to make online payments to the club's you have registered with.

Use of your Personal Information

Epicware Solutions Inc only utilizes your email address for the purposes of providing a unique identifier to your account, to ensure a secure log in to the sites services and for email notifications and reminders for the club's services that you purchase or register with. You may opt-in or opt-out of receiving emails from each club that you register with at anytime by editing your Member Profile. EpicWare Solutions only shares information you provide with the specific Club's that you register with.

Your name, email address, telephone numbers and address are also used for the benefit of the club and may be shared with other members of the club if you opt-in to sharing this information on your Member Profile. You may opt-out of sharing this personal information at any time by editing your Member Profile.

The Love Our Club system displays the name of the members that have registered for the club's services. This may include the names of members that have booked the resources of the club or that have registered for specific events. This information will be available to both administrators and to other members of the club.

Before forwarding us any personal information, please be advised that any information gathered on our sites may be used in the aggregate by the Club's that you register with. Club's may use the information gathered about you for a wide range of activities related to the club's own rules and regulations. Please ensure that you only provide information that is relevant and required for the activities of the club's you register with.

Financial Transactions and Information

EpicWare Solutions Inc. provides club's with the tools to assist with the financial transactions of the club. This includes the recording of sales and payments made by the members of the club. On a strictly voluntary basis, EpicWare Solutions may collect credit card and bank account information to facilitate payments to the club. All bank account and credit card information is stored in an encrypted format on secure data servers and is not visible to the administrators, employees, volunteers or members of the club.

Disclosure of information

Epicware Solutions will not disclose personal or financial information that you provide on its Sites to any third parties other than to a Epicware Solutions agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case Epicware Solutions may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

Protection of Information

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. Epicware Solutions Inc. applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Personal information you share with us is stored on our secure database servers, or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

Removal of Information

The information recorded in the Love Our Club system is strictly for the use of the club's that you register with. You may, at anytime, request that your account be de-activated. De-activating your account will ensure that your profile information will not be shared with other members of the club through the Love Our Club platform and you will no longer receive notifications and reminders from the Love Our Club platform.

Even upon de-activation of your account, your profile information and account history including the purchases of the club's products and services will remain visible to the Administrators of the club for use in their accounting records.

Cookies

Epicware Solutions Inc. in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.

Pre-authorized Payments

You may authorize Epicware Solutions Inc. to withdraw funds from the bank account identified by the payment details you provide. You can use pre‑authorized payment for both postpaid and prepaid services. For postpaid accounts, the charges may vary (for instance, if you change your rate plan, purchase an add-on or use pay-per-use services) and the amount withdrawn will automatically be adjusted to match the amount owing on your current bill. For prepaid service, the amount withdrawn will be the specific amount you determine when setting up the pre‑authorized payment. Postpaid customers may revoke their authorization at any time.

All withdrawals from your account must comply with this PAD Agreement, and you have recourses if they do not. For example, you have the right to receive reimbursement for any withdrawal that is not consistent with this PAD Agreement. To obtain more information on your recourse rights, contact your financial institution.

Policy Change

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

Acceptance of Our Privacy Policy

By using this Site or any other Epicware Solutions Site you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.

End of Privacy Policy

If you have any questions or concerns regarding this Privacy Policy, please contact us at support@loveourclub.com.